This Privacy Policy is provided by Maple Networks Limited (“we”, “us”, “our”) and applies to our website at [https://maple-networks.com] and any services we provide, and to all personal data we collect or process in connection with those activities.
1.Who we are & Contact details
Our registered office is:
Maple Networks Limited
4 Wharfe Mews
Cliffe Terrace
Wetherby
West Yorkshire
LS22 6LX
United Kingdom
Tel: 0203 858 0048
Email: info@maple-networks.com
Where required by applicable law (for example when processing data of residents of the European Union or United States), we may appoint a representative or data protection contact – please contact us using the details above to request this information.
2.Which personal data we collect
We may collect and process the following personal data about you:
- Basic identity information such as your name, job title, company name, business address, business telephone number and business email address.
- Additional information, such as the industry your business operates in, your interests in our products or services, or responses to surveys or competitions.
- Information collected automatically when you use our website (such as IP address, browser type, pages visited, time spent on pages, referring URL).
- Information from third-party sources, publicly available sources or partners (for example business networks such as LinkedIn, analytics providers such as Google, vendor partners, purchased marketing lists).
3.How we collect your personal data
We collect personal data in a variety of ways:
- Directly from you when you contact us (by phone, email, social media or the website contact forms), request information, create an account, sign up for marketing or participate in surveys or promotions.
- Automatically when you use our website, via cookies and similar technologies.
- From third parties and publicly available sources, for example analytics services, business networks and marketing lists.
4.Our lawful bases for processing
We process your personal data only when we have a lawful basis to do so:
- Consent – where you have given your explicit consent to the processing of your personal data for a specific purpose (for instance marketing).
- Contract – where processing is necessary to enter into or perform a contract with you.
- Legal obligation – when we must comply with a legal or regulatory obligation.
- Vital interests – where processing is necessary to protect someone’s life.
- Legitimate interests – where processing is necessary for our legitimate business interests, and those interests are not overridden by your rights and freedoms.
Our legitimate interests include: maintaining accurate business records; managing supplier and customer relationships; improving our products and services; analysing how customers use our services; growing our business; maintaining network security; preventing fraud; reorganising or restructuring our group. - We do not sell your personal data.
- We may share your personal data with third-party service providers (such as marketing agencies, web-hosting providers, analytics providers, business consultants and technical delivery partners) for purposes consistent with this policy.
5.International Transfers
We are based in the UK and we operate globally. Personal data we collect may be transferred to, stored in, processed in, or accessed from locations outside your country of residence (including the UK, European Economic Area (EEA) and the United States). When we do so:
- For transfers from the UK/EU to a country outside the UK/EEA (and for transfers from the US where applicable), we will ensure appropriate safeguards are in place, for example via Standard Contractual Clauses or other mechanisms permitted by applicable law.
- For transfers from the US, we will comply with applicable cross-border transfer rules under relevant state or federal law.
- Your personal data will only be transferred in accordance with this policy and applicable data protection laws.
6.Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. For marketing data we typically retain information for up to [X] years unless you ask us to delete it sooner.
7.Your rights
Depending on where you are resident (UK, EU or US), you may have certain legal rights in relation to your personal data:
- UK/EU Residents: Under the UK GDPR and/or EU GDPR you have rights including to be informed; to access a copy of your personal data; to rectification of inaccurate data; to erasure (‘right to be forgotten’); to restrict processing; to object to processing; to data portability if applicable; and to withdraw consent at any time where processing is based on consent.
- US Residents: Depending on your state, you may have rights such as to request access to or deletion of certain personal data; to opt out of the ‘sale’ or ‘sharing’ of personal information (for example in California under the CCPA/CPRA); to receive equal service and price even if you exercise these rights.
- To exercise your rights, please contact us at info@maple-networks.com.
- If you believe your rights have been violated, you may lodge a complaint with your local data protection supervisory authority (for UK: Information Commissioner’s Office (ICO); for EU: your national supervisory authority; for US: your state Attorney General or other applicable regulator).
8.Accuracy & Updating Your Information
We endeavour to keep your personal data accurate and up to date. Please notify us of any changes. Where you have opted out of marketing, we may still retain minimal information (such as your name, email address and contact date) to ensure we respect your preferences.
9.Data Security & Breach Notification
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage.
While we strive to protect your data, the internet is not completely secure. Please ensure that your device software is up to date and that you use anti-malware protection.
If we discover a personal data breach that triggers a notification obligation under applicable law, we will comply with those obligations. In the UK/EU, this includes notifying the relevant supervisory authority and affected individuals where required. In the US, we will comply with applicable state breach notification laws.
10.Visitors to our Website – Cookies & Analytics
We use cookies and similar technologies on our website to enable user navigation, remember preferences and improve user experience. Our cookies policy describes how and why we use these technologies, and your rights to control them.
We use third-party analytics services (such as Google Analytics, tag-management and CRM platform integrations) which may collect information such as IP address, page URL, browser type and device identifiers. Please see our Cookies Policy for details of third-party tools used.
11.Marketing Communications
If you have provided your consent or entered into a business relationship with us, we may send you marketing communications about our products or services by post, email, telephone or text message. You may opt out of marketing at any time by clicking the “unsubscribe” or “manage preferences” link in any marketing email, sending an email to info@maple-networks.com or phoning 0203 858 0048. If you are resident in the US and receive SMS text messages, you can reply “STOP” or follow the instructions in the message to opt out. Please allow up to 28 days for marketing communications to stop. Note: even if you opt out of marketing, we may still send you service-related communications about products or services you’ve purchased or requested.
12.Children’s Privacy
Our website and services are intended for business users and not for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will delete it.
13.Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example to reflect changes in law or our services). The “Last updated” date at the top will be revised. Where required by applicable law, we may notify you of material changes (for example by emailing you or posting notice on our website). Please review this policy regularly.
14.How to Contact Us
If you have any questions about this Privacy Policy or our processing of your personal data, please contact:
Email: info@maple-networks.com
Tel: 0203 858 0048
Address: as above.
If you are resident in the UK or EU you have the right to contact the Information Commissioner’s Office (ICO) or your national supervisory authority. If you are resident in the US you may contact your state Attorney General or other applicable regulator.
