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Always Watching. Always Ready.
Always Maple.

Your IT infrastructure never sleeps — and neither do we.

Maple’s Network Operations Centre (NOC) provides 24/7 monitoring, alerting, and rapid response to keep your systems running smoothly, securely, and efficiently.

Reduce downtime, improve performance, and empower your IT team to focus on strategic innovation.

Why it Matters

Technology drives business success — but every connected system adds complexity, risk, and pressure on internal IT teams. Without proactive monitoring, small issues can quickly turn into costly outages.

Here’s what most organisations face before partnering with Maple:

Downtime Comes at a Cost

Unplanned outages drain productivity, interrupt operations, and damage reputation. Without proactive visibility, problems are only discovered once users are impacted.

Threats Hide in Plain Sight

Performance degradation and failed backups often signal deeper security or infrastructure issues — but they’re easy to miss without the right monitoring.

Fragmented Tools Slow Response

Managing multiple monitoring dashboards and support systems delays detection and escalation — increasing mean time to recovery (MTTR).

Reactive IT Drains Resources

IT teams stuck in firefighting mode can’t focus on the projects that actually drive business transformation.

Maple’s Approach

How Maple Networks Helps

At Maple, we combine best-in-class tools with real human expertise to deliver round-the-clock monitoring and response for your entire IT estate.

 

From infrastructure to endpoints, our Network Operations Centre operates as an extension of your team — proactive, transparent, and always in control.

Comprehensive, Unified Monitoring

We monitor every layer of your infrastructure — servers, storage, applications, and networks — in real time, all from one secure platform.

Automated Alerts, Human Insight

Intelligent alerting identifies anomalies instantly, while Maple engineers analyse and act on every critical event to prevent disruption.

Incident Management That Delivers

All incidents are prioritised from P1 (critical) to P4 (low), ensuring rapid response aligned with clear, measurable SLAs.

End-to-End Visibility

Gain full insight into system performance, uptime, and utilisation trends through detailed reporting and health dashboards.

Predictive Maintenance & Capacity Planning

We don’t just fix problems — we forecast them. Maple provides data-led recommendations to help you scale smartly and prevent future issues.

Collaborative Partnership

We work as an extension of your IT team, blending automation with a human touch — ensuring faster resolution, less noise, and continuous improvement.

Service Breakdown (Features & Benefits)

Always on, always aware.

24/7 Proactive Monitoring

Round-the-clock surveillance across your entire IT estate ensures potential issues are detected and resolved before they impact performance.

Incident Management & Rapid Response

Precision when it matters most.

Every issue is categorised, escalated, and resolved through structured SLAs, ensuring consistent, transparent response times.

Unified ITSM Portal

One platform for complete control.

Submit, track, and manage tickets in real time through Maple’s ITSM portal — with full access to incident history and performance insights.

Advanced Reporting & Analytics

From data to decisions.

Comprehensive health and performance reports give you actionable insight into trends, utilisation, and optimisation opportunities.

Real-World Impact​

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Network uptime maintained across Maple-managed environments

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Average alert-to-response time

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Human monitoring and remediation coverage

Keep Your Business Running — Without Interruption.

With Maple’s Network Operations Centre, you gain complete visibility, faster response, and proactive performance management — all backed by a team that never sleeps.